Privacy Policy
TAMA Delight Store (c/o TAMA Building Materials Company Limited) (hereinafter referred to as "TAMA" or "we" or "us" is committed to protect your personal data that you share with us, in complying with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486, the laws of Hong Kong) (the “Ordinance”). In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality. In case of discrepancies between the English and Chinese versions, the English version shall prevail.
We take our obligations under the Personal Data (Privacy) Ordinance (referred to as the "Ordinance") seriously. We understand the significance of the Personal Data you have entrusted to us and believe it is our duty to handle, safeguard, and process your Personal Data appropriately.
This Privacy Policy applies to all Personal Data collected, used, disclosed, processed, and retained by us. It encompasses Personal Data collected both online through this website [www.tamadelightstore.com] (referred to as the "Website") and offline, including through customer service call centers, in-person events, and postal mail.
For the purpose of this policy, "Personal Data" refers to any information that:
(a) directly or indirectly relates to an identifiable individual;
(b) makes it possible to determine the identity of the individual, directly or indirectly; and
(c) is in a form that allows access to or processing of the data.
We may update this Privacy Policy from time to time at our discretion. Any changes we make to our Privacy Policy or privacy statement will be posted on this page. We recommend that you review these terms regularly to stay informed about how we protect your information.
If you have any questions regarding this policy or any other inquiries about how we handle, protect, and process your Personal Data, please feel free to contact our TAMA Care Team by email to info@tamadelightstore.com or call us at +852 8176 0911..
Purpose of Data Collection We may collect your personal data voluntarily provided by you through our website, telephone, facsimile, mail, or other means. The personal data collected from you will be used for the following purposes, as well as for any other purposes agreed upon between you and us, and as required by law. We do not collect or use personal data for any purpose other than those mentioned below, and we will clearly state the purpose for which we will use your personal data before you provide it to us. 1. Transaction Support: - Assisting you in completing transactions and orders. - Managing and administering accounts. - Order fulfillment, delivery, and provision of services. - Facilitating repairs and replacements. 2. Customer Service: - Establishing and maintaining our relationship with you. - Providing ongoing services and comprehensive customer support. - Maintaining accurate contact and registration data. - Administering product warranties. - Responding to complaints or inquiries. - Offering products, services, features, promotions, and redemptions. - Enabling your participation in events and questionnaires. 3. Direct Marketing: - Providing personalized promotional offers on TAMA Products and Services. - Sharing information with marketing service providers and digital marketing networks to present relevant advertisements. - Enlisting the help of third-party providers for marketing activities or service-related surveys. - Transferring mailing lists to third-party mailing houses for direct mail/email campaigns. 4. Business Operations: - Conducting ordinary business operations. - Verifying your identity. - Research and analytics. - Corporate reporting and management. - Staff training and quality assurance purposes. - Storing, hosting, and/or backing up your personal data, whether within or outside Hong Kong. 5. Compliance with Law: - Complying with applicable laws, regulations, court orders, and government requests. - Operating our services and products properly. - Protecting ourselves, our users, and our customers. - Resolving customer disputes. - Disclosing personal information in accordance with the law during judicial proceedings to cooperate with government investigations or protect the rights of TAMA. Please note that during the above-mentioned activities, we may need to temporarily share your information with third-party providers or disclose your personal data as required by law.
Information We Collect We understand the significance of personal data and are dedicated to collecting and processing it responsibly. The following are examples of the types of Personal Data we may collect and process: 1. Personal and Business Contact Information: - Name, mailing address, phone number, and email address provided by you through forms or submissions on our Website, service centers, or customer surveys. 2. Unique Information: - User IDs and passwords associated with your account. 3. Internet Protocol (IP) Address: - The IP address of the computer you are using when accessing our services. 4. Details of Products and Services: - Information regarding the products and services you have purchased from us or inquired about, such as model details and dealer name. 5. Website Usage Details: - Information about your visits to our Website, including the activities you engage in while using the services available through the Website and the resources you access on or via the Website. Rest assured that we handle this information with the utmost respect for your privacy and in accordance with applicable data protection laws.
Automatic Collection of Information To enhance the user experience and effectiveness of our websites, we utilize various technologies. The information collected through these automated means typically does not include personal details but may encompass data such as the accessed pages, visitor numbers, and IP addresses. Among these technologies are cookies, web analytics, and social media widgets, which are further described below. Cookies and Web Analytics To improve our site, we may employ "cookies" or similar tools to track your visit. A cookie is a small piece of data transferred to your browser by a web server and can only be read by the server that issued it. Cookies primarily serve to recognize you, recalling specific information and settings, delivering relevant content, and facilitating website navigation. Both we and our service providers may utilize cookies to customize the user experience, such as setting preferred language, and provide content (e.g., promotions, products, or key messages) that we believe are relevant to you based on your visits to our site and third-party websites. Cookies and web analytics may also be used to collect information about your site usage, enabling us to enhance its functionality. However, we do not have control over the use of cookies or web analytics by our partners, affiliates, tracking utility companies, and service providers. You may have the option to configure your browser to decline cookies or receive notifications before accepting them. However, please note that by declining cookies, you may limit your access to certain site features. In addition to cookies, our site automatically logs your computer's IP/internet address, browser version, referring URLs, and general visitor information. This information is used by our web platform and traffic reporting tools to understand site usage, improve its performance, and provide relevant products and services. If you are logged into your account during your site visit, this web analytics information may be linked to your personal information, and your navigation on the site may be tracked. Social Media Widgets Our site may feature Social Media Widgets, such as a "Share this" button or interactive mini-programs that operate on our site. These widgets may collect your IP address, the page you are visiting on our site, and may utilize cookies to enable proper widget functionality. Social Media Widgets can be hosted by third parties or directly on our site. Your use of these widgets is optional, and your interaction with them is governed by the respective privacy policy of the providing company.
Third-Party Sites Through links provided on our Site, you may have the option to access third-party websites, including other TAMA websites. It is important to note that your use of these third-party sites will be subject to the respective privacy policies of those websites, and not governed by this Privacy Policy. The privacy policies of other websites may vary to accommodate differences in site features, company services, or applicable laws. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy. More information from Wix can be found here: https://support.wix.com/en/article/cookies-and-your-wix-site
Children’s Privacy TAMA does not collect children’s personal information on purpose. We recommend parents to monitor and participate in children's internet activities.
Security We are committed to safeguarding the quality and integrity of your Personal Data. To achieve this, we have implemented industry-standard security technologies, procedures, and organizational measures to prevent unauthorized access, use, or disclosure of your data. We also encourage you to take precautionary measures to protect your Personal Data from security breaches. For instance, if you have been provided with a password to access specific areas of the website or your registered user account, it is important not to share this password with others. In certain circumstances, we may request or recommend that you change your password to ensure the protection of your personal information and prevent any potential damage or leakage.
Disclosure of the Information Your Personal Data may be used, disclosed, maintained, accessed, processed and/or transferred to the following third parties, whether sited in Hong Kong or outside of Hong Kong (you have consented to the same), for the purposes set out above: •Our headquarters, subsidiaries and group companies. •Third party service providers which require the processing of your data, for example, third party service providers which have been engaged by us to : (i) to provide and maintain any IT equipment used to store and access your Personal Data; (ii) to host and maintain this Website; or (iii) otherwise in connection with the provision of certain services provided to you on or via this Website. •Our auditors and legal advisors. •Respond to duly authorized information requests of law enforcement agencies, regulators, courts and other public authorities, including to meet national security or other law enforcement requirements •Comply with any law, regulation, subpoena, or court order
Access and Correction Requests When providing us with your Personal Data, it is important to ensure the accuracy of the information. If there are any changes to your submitted information, please inform us promptly to ensure that we hold accurate and up-to-date data about you. If you have registered an account on the Website, you have the ability to review and update your Personal Data at any time by logging in to your account. If you wish to withdraw your consent for us to collect, use, disclose, process, and/or retain your Personal Data for some or all of the purposes stated in this Privacy Policy, you can do so by contacting our TAMA Care Team using the provided contact details. TAMA Delight Store Unit 2602, 26/F., BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong Email: info@tamadelightstore.com Phone: +852 8176 0911